Affiliated with STO!
Travel and Warranty
Guarantee arranged: STO Garant
In order to comply with the legally required guarantee, AlgarveTotaal uses STO Garant, a guarantee scheme recognized by the Authority for Consumers and Markets (ACM). You can check this via the STO Garant participants page ( www.sto-garant.nl/deelnemers ). All information about STO Garant can be found at www.sto-garant.nl .
With every (travel) offer of AlgarveTotaal on this website you can read whether the guarantee of STO Garant applies. In the warranty scheme you can read what the warranty entails and which conditions apply. You can find this guarantee scheme on the STO Garant website ( www.sto-garant.nl/downloads ).
If the guarantee of STO Garant applies to your booking, you do not pay the travel sum to AlgarveTotaal, but to the third-party account of Stichting Derdengelden Certo Escrow, a payment service provider registered with De Nederlandsche Bank (DNB) and the Netherlands Authority for the Financial Markets (AFM). . This third-party funds foundation guarantees your travel sum until the end of your booking. The day afterwards, the travel sum will be released to AlgarveTotaal. If AlgarveTotaal becomes financially insolvent before the end of your booking, STO Garant will carry out the guarantee. In the guarantee scheme you can read how you can claim this in that case.
A guarantee in place: STO Garant
In order to meet its statutory obligation to provide a guarantee, AlgarveTotal uses STO
Garant, a guarantee scheme recognized by the Netherlands Authority for Consumers and Markets (ACM). You can check that this is the case by visiting STO Garant's website and verifying that the organization is listed as a participant ( www.sto-garant.nl/en/members ). You can find all information relating to STO Garant at www.sto-garant.nl/en .
Whether STO Garant's guarantee applies to a particular (travel) offer made by AlgarveTotal is specified for that offer. The Guarantee Scheme specifies what the guarantee covers and which conditions apply. You can find the Guarantee Scheme on STO Garant's website ( www.sto-garant.nl/en/downloads ).
How it works
If STO Garant's guarantee applies to your booking, you do not pay the booking amount to
AlgarveTotaal but instead into the escrow account belonging to Stichting Derdengelden Certo Escrow, a payment services provider registered with De Nederlandsche Bank (DNB) and the Dutch Authority for the Financial Markets (AFM). This trust account holds your payment in reserve until the trip booked has come to an end. The booking amount is then released to AlgarveTotal on the day after your trip ends. If AlgarveTotal should become financially insolvent before the end of your trip, STO Garant will implement the guarantee. The Guarantee Scheme details how you can make a claim under the guarantee in such cases.